Insurance company = my enemy?

I had a little bit of stressful time dealing with my insurance company. I am grateful that my insurance company will cover most of the cost for the IVF and medications. I really am. But I guess they won't let me go through the experience without any hassle. Yesterday, my doctor told me to increase the dose of ganirelix. I didn't have enough left at home. I figured that I would get refill at the local pharmacy from where I got the same medication previously. Not a big deal - I thought. But I was wrong... My insurance company decided without telling me that I had to order refill from a mail-order pharmacy in MA. The problem was that I had already ran out of the medication and I can't just go to a pharmacy in MA to pick up refill. I paid out of pocket for one dose of ganirelix at the local pharmacy for today. I called my fabulous nurse, Frances, at my doctors office this morning. She immediately contacted the mail-order pharmacy. The medication is being Fedex'ed to my apartment at this moment so that I will have it tomorrow morning. I also spoke with a customer rep at the mail-order pharmacy (Freedom Pharmacy), and she was really helpful. It was a little bit of stress to deal with this, but I am happy to know that both my nurse and my new pharmacy are really good at trouble shooting. It is nice to have them on my side.